By creating your account, you'll not only be able to create your listings, but also browse through all the listings on the site.
Tip: Signing up with Facebook is quicker and saves you from manually uploading a profile picture ;)
Once registration is complete, you'll receive a confirmation email within a few seconds. Don't hesitate to check your spam folder if you don't receive it in your inbox!
Sign up with email
5.8 Fulfillment of the Reserved Service:
On the agreed day and time, the reserved meeting is provided by the Service Provider. At the end of the meeting (scheduled end time), a twenty-four (24) hour period is granted to the Parties to inform the Platform Operator of any issues or disputes related to the reserved meeting. If no action is taken by the User or the Service Provider within this twenty-four (24) hour period, the meeting is considered validated. The Platform Operator then informs the payment service provider (PSP) that the payment for the service can be processed, and the credit card imprint taken at the time of booking is used.
For other possible actions regarding reservations, such as modifications and cancellations, please refer to the following article "Possible Actions on Reservations" for further details on the subject. In general, the order procedure is designed to allow you to review and potentially correct any errors made during entry before submitting the order. We therefore encourage you to carefully review and verify the data in your reservation request before submitting it to the desired Service Provider.
Article 6: Possible Actions on Reservations
6.1 Modification(s) of Reservation:
Members, both Users and Service Providers, are responsible for all reservation modifications they may request from the Platform and commit to making payment for any additional charges, fees, and/or taxes generated by the requested modification.
6.2 Cancellation of Reservation at the Initiative of the Client and Conditions:
Members who have booked a service on the MEETZEM Platform can request to cancel a confirmed reservation by the respective Service Provider at any time, subject to compliance with the applicable cancellation conditions for reservations. These conditions stipulate that a cancellation can be made without any penalty up to 24 hours before the scheduled start time of the service. Once validated, the cancellation request made by the Member leads to the cancellation of the payment card imprint chosen for payment. If the cancellation occurs within 24 hours before the scheduled start time of the service, it incurs a penalty equivalent to 25 (twenty-five) percent of the reservation price. In the event that a Client wishes to cancel a reservation request they have made to a Service Provider and the latter has not yet responded to the request, please feel free to contact our Reservation Service directly via the "Contact Us" form at the bottom of the website.
6.3 Cancellation of Reservation at the Initiative of the Service Provider:
The Service Provider may cancel a reserved service at any time without penalty and without having to justify their decision. However, we draw the Service Provider's attention to the importance of maintaining a professional attitude at all times. This may involve providing specific guidance to Clients who request cancellations, such as offering an alternative time slot for the service. The Platform will also monitor repeated late cancellations, which could significantly degrade the User experience and the image of the Platform and other Providers operating through it.
6.4 Cancellation at the Initiative of the Platform:
In certain cases, the request for cancellation of the reservation may come from the Platform, at its discretion. In such cases, the Platform is authorized to proceed with reimbursement and/or cancellation of the related payment intent. This cancellation may occur at any time and will be done without charges. The Platform undertakes to inform the User and the Service Provider of this cancellation as soon as possible. Both parties understand and accept that MEETZEM may not always provide reasons for the cancellation, especially in cases where this information would hinder or interfere with fraud detection or illegal activities, would compromise the legitimate interests of other Members or third parties, or would violate applicable laws. A cancellation initiated by the Platform always allows the concerned Service Provider or User to appeal the decision made by the Platform. In this case, they must directly contact the MEETZEM Reservation Service, reachable via the "Contact Us" form at the bottom of the website, including the following information:
- Their name,
- Their first name,
- Their email address,
- Their mobile phone number,
- The reasons motivating their request to suspend the reservation cancellation. The response to this request remains entirely at the discretion of the MEETZEM Platform, which may decide whether or not to grant the request.
6.5 Right of Withdrawal - Article L. 121-21-8 of the Consumer Code (exercise or exclusion)
The right of withdrawal allows the consumer who has entered into a contract through an online commerce site to withdraw within 14 days, meaning they can change their mind without having to provide justification. In accordance with the provisions of the Consumer Code, the withdrawal procedures depend on the period between the request and the initial reservation date of the relevant Listing. The procedures are described below.
6.6 Withdrawal request within a period equal to or less than 14 days after the purchase date:
If the withdrawal request is made within a period less than the permissible cancellation period (i.e., 24 hours in accordance with the cancellation policy), the amount of the reserved Listing on this occasion will be fully due to the extent of twenty-five (25) percent by the Client, which the Client understands and accepts hereby.
6.7 Withdrawal request within a period exceeding fourteen (14) days after the purchase date:
In accordance with Articles L.221-18 and following of the Consumer Code, withdrawal is no longer possible, and the amount paid at the time of booking is fully due by the Client, which the Client understands and accepts hereby.
6.8 Reservation more than fourteen (14) days from the request:
If the appointment takes place more than fourteen (14) days from the date of the request, the User benefits from a right of withdrawal under Articles L.221-18 and following of the Consumer Code, without the need to justify reasons or pay penalties.
6.9 Refund period following exercise of the right of withdrawal:
MEETZEM will proceed with the refund of the Client who has exercised their right of withdrawal - and whose withdrawal has been taken into account - within a maximum period of fourteen (14) days from the formulation of the withdrawal.
6.10 Exercise of the right of withdrawal:
In all cases, the User must exercise their right of withdrawal within a period of fourteen (14) days from the day following the order, expiring at the last hour of the last day of the period. The User must then inform MEETZEM by directly contacting the Reservation Service via the "Contact Us" form at the bottom of the website, including the following information:
- Their name,
- Their first name,
- Their email address,
- Their order number,
- Their mobile phone number,
- Their request for a refund. MEETZEM undertakes to respond to the Client as soon as possible after this request, and the date of sending the withdrawal request email is decisive for determining the validity of the request. In the event of acceptance of the withdrawal request, MEETZEM will directly cancel the payment intent validated as part of the reservation, without any fees.
6.11 Desynchronization of withdrawal/cancellation/refund request and payment:
In the case of a service for which a valid withdrawal/cancellation or refund right has been requested and for which payment has already been received by the respective Service Provider, the Service Provider understands and accepts that the Platform will be authorized to recover the amount from the Service Provider, including by offsetting with future payments that may be due as part of their activity on the Platform.
6.12 Management of Delays and Tolerance Thresholds:
Delays of Members - Clients or Service Providers - are tolerated within a limit of 15 minutes after the agreed-upon appointment time during the reservation of the Service. Once this period has elapsed, and in the event of the Client's or Service Provider's delay, both parties are legitimately and freely entitled to accept or refuse the appointment, with no obligation to reschedule the reserved service. In the case of a delay caused by the Service Provider, they undertake to inform the Platform as soon as possible, but no later than 4 (four) hours, to ensure that no cancellation penalty is applied to the User. The occurrence of a delay on the part of the Client does not automatically change the scheduled end time of the service. This situation is handled on a case-by-case basis, at the complete discretion of the Service Providers and based on their own scheduling constraints.
All developments related to potential disputes and their resolution are available in Article 19 of these General Conditions.
Article 7: Life of the Contract
These General Conditions are deemed accepted once the creation of the User account is completed and are concluded for an indefinite duration. They will remain in effect until their possible termination, which may occur at the initiative of the User or the Platform Operator.
7.2 Termination at the Initiative of the Member:
The Member, whether they are a User or a Service Provider or both, has the possibility to terminate these General Conditions - which have the value of an electronic contract - at any time by sending an email to the MEETZEM Customer Service, the contact details of which are available in Article 22. Termination results in the deletion of the relevant User Account and therefore the cancellation of all ongoing reservations of the Member, whether as a User or a Service Provider. The sponsors of the reservations in question will be fully reimbursed, and the applicable cancellation policy will not apply. The termination of an Account at the initiative of the Member cannot give rise to any form of compensation from the Platform to the concerned User.
7.3 Suspension at the Initiative of the Platform Operator:
The decision to suspend a Member's account, whether they are a User or a Service Provider or both, can be made at the sole discretion of the Platform Operator. This suspension may occur without prior notification depending on the severity of the facts or shortcomings alleged, and it is temporary. After any necessary further investigations, the suspension may be lifted, or the General Conditions may be definitively terminated in accordance with the provisions of the following article. The suspension of the account results in the suspension of all ongoing reservations of the Member, whether as a Client or a Service Provider. This suspension may be converted into a cancellation at the sole decision of the Platform Operator. MEETZEM will inform the concerned Clients of the canceled reservations. We encourage you to contact the MEETZEM Customer Service if you wish to appeal the decision to suspend your User Account.
7.4 Termination at the Initiative of the Platform Operator:
The decision to terminate a Member's account, whether they are a User or a Service Provider or both, can be made at the sole discretion of the Platform Operator, in which case the User will be notified by email to their contact address, with a 30-day notice period. The Platform Operator may also proceed with immediate termination without prior notification, depending on the severity of the facts or shortcomings attributed to the concerned User. The following is a list of examples of facts or shortcomings that could lead to termination of the general conditions and deletion of the User's Account. This list is indicative and is not intended to be exhaustive or limiting:
- Violation(s) of these General Conditions,
- Creation of Account, Listings, or generation of User content with inaccurate, outdated, incomplete, or fraudulent information,
- Suspicions or occurrence(s) of non-compliance with applicable local laws and regulations,
- Suspension(s) or occurrence(s) of prostitution or escorting activities. MEETZEM maintains a zero tolerance policy for these cases and reminds everyone that these activities are prohibited on the platform. MEETZEM invites anyone wanting to engage in these illegal activities not to visit or register on the platform.
- Non-compliance with specific conditions applicable to Service Providers exceeding a certain business threshold,
- Attempt(s) at fraud perpetrated by the Member from or not from their Account,
- Complaint(s) received from other Members about the User,
- Inappropriate or non-compliant behavior with these General Conditions.
We encourage you to contact the MEETZEM Customer Service if you wish to appeal the decision to terminate your Member Account.
7.5 Consequences of Suspension and Termination:
The suspension or termination of a User Account (and the attached General Conditions) cannot lead to compensation in any way from the concerned User.
Article 8: Provisions Applicable to All Users
These specific conditions apply to all Users registered on the Platform and wishing, among other things, to book a service through it.
8.1 Prerequisites for Using the Platform
Users with a Member account can reserve a listing posted on the Platform, subject to compliance with all conditions defined by MEETZEM (and possibly the relevant Service Provider) and the rigorous adherence to the established booking procedure.
8.2 Binding Force of Reservation Confirmation
The User's receipt of a reservation confirmation – following validation of the reservation request by the Service Provider – constitutes the establishment of a legally binding contractual agreement between the User and the chosen Service Provider.
8.3 Prohibition of Unscheduled Invitations
Users of the Platform are fully aware that reservation procedures prohibit any unscheduled invitation for a physically and/or virtually conducted meeting.
8.4 Information Transfer for Proper Functioning of Reservation System
The User understands and accepts that the Platform acts as an intermediary service and, as such, is required to transfer or forward information about the User to other Members – notably Service Providers – in the event that a reservation is made through the Platform. This transfer is necessary for the organization and booking of services between Platform Members and is subject to strict security conditions. For more information, refer to Article 18: Electronic Solicitation of these terms.
8.5 Adherence to Conditions
Users who have booked a service through the Platform commit to strictly adhering to the conditions of the respective service, including any prerequisites, as well as the specified start and end dates and times of the service.
8.6 Travel Time Management
It should be noted that reservations involve the travel of the Service Provider, and travel times are not included in the duration of the meeting.
8.7 Commitments Made by Users
In general, Platform Users, including Service Providers, commit to:
- Having only one single account on the Platform.
- Not creating an account on behalf of a third party.
- Not circumventing MEETZEM's reservation system, for example, by sharing personal contact information with another Member.
- Not conducting, offering, or accepting payments outside of the Platform for services offered and reserved on it.
- Conducting the meeting in a public place such as a cafe, bar, restaurant, or public park.
- Being courteous, respectful, and not seeking anything beyond friendly conversation.
- Strictly adhering to the conditions set forth in these terms and conditions.
8.8 Reporting Inappropriate Behavior
We emphasize the importance of reporting to MEETZEM any behavior that you consider inappropriate and that you may have experienced in the course of your interactions with any User, whether on the Site, on the internet in general, or in person. Inappropriate behavior includes, but is not limited to, offensive, violent, or sexually inappropriate behavior that could amount to harassment (including electronic harassment) or causing disturbances. Once the report has been made to the appropriate authorities, we kindly request you to promptly provide us with details concerning the reported behavior and its perpetrator by contacting the MEETZEM Reporting Service through the "Contact Us" form available at the bottom of the website.
Article 9: Specific Conditions for Service Providers
The specific conditions below apply specifically to Service Providers insofar as they provide a framework for the relationships they have with the Platform. If you are a potential Service Provider, we kindly ask you to carefully read these Specific Conditions for Service Providers before using MEETZEM Services, as they formalize the specific provisions under which your relationship with MEETZEM will be managed.
If you do not accept these Specific Conditions for Service Providers, you must not under any circumstances use MEETZEM Services for the part dedicated to Service Providers and must not offer any services on the Platform. However, you can still continue to use MEETZEM services for Users, subject to the acceptance of applicable provisions.
9.1 Applicable Conditions to All Offered Services:
Beyond the constant cordiality required of Service Providers who wish to monetize their available time for a friendly meeting on MEETZEM, we emphasize the fundamental importance of providing accurate information that gives a faithful image of the service actually rendered. This information pertains to the service itself, as well as your profile. A disappointing provider for MEETZEM Clients causes harm not only to them but also to the Platform and other providers.
9.2 Price of Services Rendered by the Platform:
The creation of a provider account and the posting of a service on MEETZEM are entirely free. However, if you sell and perform a service on the Platform that leads to earning revenue, a commission will be charged by MEETZEM, determined based on the collected amount before calculating the commission. This commission compensates for all services provided by the Platform, including site development and availability, services of the information company, display of offered services, management and administration of booking requests, delegation of payment management and cancellations, and issuance of invoices under billing mandate. The price for services provided by the Platform amounts to 20% excluding taxes of the service price to be collected by the provider before calculating said commission. In specific cases, the amount of this commission may be reduced by the Platform in agreement with the Provider, in which case these general conditions are supplemented by an addendum signed by both Parties stating the commission rate and its validity period.
9.3 Reminders About the Nature of the Relationship Between Providers and the Platform:
This relationship is marked by independence and autonomy. Providers offering friendly meetings on the Platform have total freedom in the exercise of their activity, including freedom to set prices for friendly meetings, freedom to define available time slots, and no obligation of exclusivity to MEETZEM.
However, the MEETZEM platform reserves the right to suspend a listing with excessively high prices that would discredit the platform.
Furthermore, the MEETZEM platform reserves the right to only accept prices it deems reasonable before approving and posting the relevant listings.
Article 10: Financial Conditions and Payment
10.1 Prices of Services:
The price indicated on the page of a friendly meeting at the time of booking includes all incidental costs, taxes, and commissions. No additional fees will be charged in parallel with your MEETZEM reservation for the realization of the selected friendly meeting. If this were the case nonetheless, please contact the Reservation Service as soon as possible through the "Contact Us" form at the bottom of the website. In the event that, despite our efforts, the price indicated at the time of booking contained an anomaly, we will contact you to refund the difference - if it is in your favor - or to ask for your instructions regarding the reservation - if the difference is in your disfavor. If you wish to cancel the said reservation on this occasion, you will be fully reimbursed as soon as possible. The same applies to services whose price at the time of booking was manifestly incorrect or could have been reasonably identified as such.
10.2 Payment of Reservations:
A bank pre-authorization is taken by STRIPE or PAYPAL for the amount of the reservation at the time of booking. Payment for the service is collected from the Client within twenty-four (24) hours from the end of the provision of the Service. The collected payment is then transferred to the Provider, minus MEETZEM commissions. STRIPE processes payments on a weekly basis.
10.3 Use of the STRIPE Payment Service Provider:
MEETZEM has delegated the management of financial flows to the payment service provider (PSP) STRIPE, which offers a secure and widely recognized payment solution. The CONNECT solution offered by STRIPE allows for the complete management of all transactions that need to take place between the various participants on the platform. Once the service is provided, the User pays STRIPE with their credit card, and then STRIPE pays the Provider and the Platform Operator, deducting payment commissions. STRIPE acts as a trusted third party for all payment-related matters, providing both security and assurance.
10.4 Acceptance of STRIPE's General Terms and Conditions:
The use of payment services offered by STRIPE on the MEETZEM Platform requires the acceptance of STRIPE CONNECT's general terms and conditions, including payment terms available by following the following link: https://stripe.com/fr/connect-account/legal#translation. The input of payment banking information implies acceptance of these terms.
10.5 Payment Process via STRIPE:
In order to make a reservation on the MEETZEM Site via STRIPE, the User must have their credit card and enter the required fields provided by STRIPE, including the card number, cardholder's name, expiration date, and the 3-digit security code. The User may also be prompted by STRIPE to save their credit card information to avoid having to re-enter it for a future reservation. Please note that this data will only be accessible by STRIPE and will not be stored on MEETZEM's servers.
Article 11: Compliance with Tax and Social Obligations
MEETZEM hereby reminds Members, and particularly Service Providers, that their activity on the Platform potentially entails obligations, including reporting obligations, in terms of taxation and social matters. It is your responsibility as a User and/or Service Provider to strictly comply with local laws and regulations. It is up to you to determine the obligations that apply to you, in terms of reporting, collection, payment, inclusion of value-added tax (VAT) in the price of your friendly meetings, and any other applicable tax or social contribution to your activity.
11.2 Essential Reference Websites to Consult:
Service Providers are solely responsible for all declarations and formalities required for their activity and must fulfill all obligations that may apply to them under French law and/or the foreign legislation to which they are subject. To fulfill their commitments and responsibilities in this regard, MEETZEM encourages Service Providers in France to directly contact the relevant authorities, using the following links:
- For taxes and fees: https://www.impots.gouv.fr/portail/node/10841
- For social obligations: https://www.urssaf.fr/portail/home/espaces-dedies/activites-relevant-de-leconomie.html
11.3 Declaration Obligations of Online Platforms:
Article 242 bis of the French Tax Code requires all online platform operators conducting business in France to provide their users with a summary table of transactions carried out during the past calendar year. This table includes various information as required by the French Tax Code and detailed in Article 11.4. The sending of this table must occur before January 31 of the following year to comply with legal obligations. This document will help you track and account for the income generated by the sales of your service offerings on the Platform and verify whether this income must be reported to the Tax Administration. The summary you will receive in 2024 will thus consolidate your sales on the Platform from January 1, 2023, to December 31, 2023. Please note that the law requires that this summary table be sent to the Tax Administration by platform operators, following the same deadlines, for Users whose sales exceed €1,000 excluding taxes. This legal obligation applies to all online platform operators conducting business in France.
11.4 Required Information:
A Decree of December 30, 2019, amending the French Tax Code (Annex 4 - Article 23 L octies), requires platform operators to provide the following information, along with a summary table of transactions carried out during the calendar year, starting from operations carried out on January 1, 2020. This information differs depending on whether the User is a natural person or a legal entity.
For natural persons: a) Last name or usual name, b) First name(s), c) Residential address, d) Phone number, e) Email address, f) Date of birth.
11.5 User Identification Data Verification Procedure:
The identity of natural User Users who have achieved over €1,000 excluding taxes in sales on the Platform must be verified according to the provisions of the Decree of December 30, 2019, cited above. When a non-professional User exceeds the €1,000 excluding taxes threshold, we must: a) Either request a copy of an identity document to verify their last name(s), first name(s), and date of birth, b) Or obtain their tax identification number or registration number in the simplified tax procedures file (SPI), to verify its structure, format, and algorithm, and be able to provide it to the Tax Administration. The choice to implement either of these two user identification data verification procedures is at the discretion of the platform operator, based in particular on the information they have obtained from the concerned user. However, it will be impossible for the user to avoid this mandatory control. If no response is received to our request for additional information (copy of the identity document or tax identification number) within 15 days, the User's Account will be suspended until the necessary information is obtained.
11.6 Obligations Regarding VAT Fraud Prevention:
Starting from January 1, 2020, new provisions have been applied to online platforms in the context of combating VAT fraud. Thus, the tax administration will now be able to contact an online platform if it suspects VAT fraud by one of the providers present on it. The platform must implement an appropriate response to resolve the situation favorably. In the event of ongoing non-compliance by a provider despite information, sanctions can go as far as outright banning of the offending provider.
Article 14: Intellectual Property
The Platform, services, applications, and all elements comprising it, including but not limited to text, images, videos, trademarks, logos, trade names, and domain names are the exclusive property of MEETZEM, unless otherwise specified. These elements are protected by laws relating to intellectual property and other laws, particularly copyright law. It is important to note that any unauthorized exploitation, reproduction, representation, or alteration of a work of intellect in violation of the attached intellectual property rights or without prior and express authorization from the author (or rights holder) constitutes an act of infringement under the Code of Intellectual Property. Consequently, Users are explicitly prohibited from modifying, correcting, associating, translating, making available for free or at a cost, or commercializing all or part of the Platform, services, or any component thereof, regardless of the means and/or media used. No provision of these terms and conditions can be interpreted as a transfer of intellectual property rights, either implicitly or in any other way.
14.2 Intellectual Property Violation Notification:
MEETZEM is committed to strictly respecting intellectual property rights, including those of Users, Providers, and third parties. A strict reciprocity is expected in this regard from all parties. In case of potential intellectual property infringement on the Platform, services, applications, and all elements comprising them, we encourage you to notify us of this violation as the rights holders or on behalf of the rights holders as soon as possible. To do so, kindly address your request to the Intellectual Property Service via the "Contact Us" form at the bottom of the website. Please ensure that your notification precisely identifies the content you consider to be in violation of the Code of Intellectual Property and that, according to you, should be removed. Additionally, provide reasonably sufficient information to help us locate the content in question, such as the URL link on the Platform from which the content can be accessed. Upon receiving your notification, MEETZEM will take appropriate measures at its sole discretion, including potentially immediately removing the disputed content from the Platform.
14.3 Account Deactivation / Suspension:
MEETZEM reserves the right to suspend, deactivate, or even delete the account of any Member - User or Provider - who knowingly (or unknowingly) violates the provisions of the Code of Intellectual Property.
Article 15: Personal Data Protection Policy
This Article aims to present the data protection policy implemented by MEETZEM. It describes the various types of data, how they are used when you visit the Platform, applications, and any other interactions with us and our services. It also outlines your right to privacy protection and the legal measures taken in this regard.
15.2 Data Protection Officer (DPO) Contact Information:
In accordance with the provisions of the European Data Protection Regulation (No. 2016/679), MEETZEM has appointed a DPO. The DPO is responsible for tasks such as providing guidance and advice on data processing compliance, monitoring compliance with regulations and national law, and serving as a contact point for the National Commission on Informatics and Liberties (CNIL) and any other third parties wishing to discuss relevant issues. For any questions or details about data management and processing by MEETZEM, feel free to directly contact our Privacy Service via the "Contact Us" form at the bottom of the website.
15.3 Types of Collected Personal Data:
The main categories of personal data collected on the Platform are threefold:
Personal data you provide us: This includes data you consented to share with us during your use of the Platform. For instance, when creating a Member account, visiting the Platform, making payments via the external payment service provider (PSP) STRIPE, or engaging with MEETZEM's services. This category also includes other information you might have provided in the context of a spontaneous job application or in response to a job offer from MEETZEM. In the case of online payment services, the external provider is responsible for collecting and safeguarding sensitive data. No complete and exploitable sensitive data is stored on MEETZEM's servers. It's important to ensure the accuracy and precision of the personal data you provide, starting with your first name(s), last name(s), and contact details.
Data obtained from third parties: MEETZEM might collect information about you, including personal data, from third parties. These parties are clearly identified and primarily consist of the payment service provider STRIPE (as part of "Know your Customer" and anti-fraud measures) or comments and ratings received from other Members on the Platform. Regarding this specific matter, refer to the relevant section of the User-Generated Content Policy. You might also provide personal data of a third person, especially when making a reservation on their behalf (e.g., purchasing multiple event tickets). Your obligations in this matter are highlighted in the "8.3 - Power of Attorney Agreement" article. We might also receive data about you from service providers, for example, during identity verification procedures performed with your consent for fraud prevention and risk assessment purposes. It's important to note that we are not responsible for how your personal data is collected and processed by the concerned third parties. Any inquiries about disclosing personal information to MEETZEM should be directed to them.
15.4 Examples of Collected Personal Data:
Below is a list of examples of different categories of data that might be collected when creating a Member account, during Platform visits, and as part of your use of our services or applications. This list is not exhaustive or limiting; the examples provided are merely indicative:
- Identification data: name, first name, date of birth, member number,
- Contact details: email address, phone number, postal address,
- Usage data: list of reserved and viewed ads,
- Connection data: type and version of internet browser, IP address of your communication device (e.g., computer, tablet, or mobile phone), login logs,
- Commercial data: ads offered, reserved, or viewed,
- Administrative information: company details, social security number for approved Providers,
- Financial data: payment method type, list of payments made/received,
- User-generated content data.
Other types of information might come from other sources, including:
- Ratings and comments provided by Members on reserved, completed, and paid services,
- Reservations made in your name by other Users (refer to article 8.3 on the Power of Attorney Agreement),
- Information obtained from Members and/or third parties in the context of potential or ongoing dispute resolution,
- Information provided by so-called public or administrative sources.
15.5 Mandatory or Optional Nature of Responses and Potential Consequences:
Depending on the required information, the response provided by the User may be mandatory for using the service or optional. The optional nature of responses is indicated next to input fields on relevant forms when appropriate. The consequences of not responding can vary based on whether the field is considered optional (in which case, non-response has no impact) or mandatory (in which case, non-response might result in being denied access to the Platform).
15.6 Use of Collected Data:
Data use is legally permissible based on the consent obtained from concerned parties, as well as stemming from the fulfillment of obligations prescribed by laws or necessary for contract execution, among other reasons. Generally, with regards to the MEETZEM Platform, data processing aims to fulfill contract-related data processing needs to carry out contracts concluded electronically via the platform.
15.7 Data Protection and Security:
Sharing personal data on the internet carries risks, even with preventive and protective measures in place. MEETZEM cannot guarantee the security of information transmitted to the Platform, which is done at Users' own risk. However, once data is received on the Platform, strict procedures and safeguards are in place to ensure the security of entrusted data.
15.8 Data Storage and Sharing:
Due to the use of certain non-European tools that facilitate MEETZEM's service provision (e.g., the payment service provider STRIPE), data collected about you might be transferred and stored in a country outside the European Union. If the level of personal data protection is not at least equivalent to EU regulations, we have established appropriate guarantees with the relevant providers to ensure compliance.
15.9 Rights of Opposition, Inquiry, Access, and Rectification:
You can exercise these rights at any time, including for reasons such as deactivating or deleting your account, modifying personal data, or unsubscribing from MEETZEM newsletters. If you wish to exercise any of these rights, please contact the Privacy Service via the "Contact Us" form available at the bottom of the website.
15.10 Personal Data of Children:
As outlined in Article 4 of the present terms, registering a minor on the Platform is strictly prohibited. MEETZEM accounts are reserved for individuals over 18 years old or duly established legal entities. Consequently, the Platform is not intended to collect personal data of minors. If you believe that we are processing personal data about a child inappropriately, please contact us as soon as possible using the contact details provided in the "22 - Customer Service, Comments, and Suggestions" article so we can address the situation.
15.11 Complaint to CNIL:
If you believe that data protection rules have been violated and you have not received satisfactory resolution after contacting the MEETZEM Customer Service, you have the option to file a complaint with the National Commission on Informatics and Liberties (CNIL) by sending a letter to the following address: CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
16.2 Definition and Types of Cookies:
A cookie is a small data file that is saved on your device (computer, tablet, or mobile phone) when you visit a website. It serves various purposes, such as recognizing the web browser used or storing browsing preferences. Cookies can be either "session cookies," which expire when the browser is closed, or "persistent cookies," which remain stored locally even after disconnection. Cookies on the Platform fall into four types:
Strictly necessary cookies: These files are essential for navigating the site and using its core features. They are generally installed following user actions, such as logging into a secure Member area.
Functionality cookies: These files are not essential and collect only anonymous data, with no traceability. They enhance the user experience by providing advanced features like personalizing your homepage or saving preferences.
Analysis and performance cookies: More analytical in nature, these files collect data about site visits, such as viewed pages, encountered anomalies, and followed links. They contribute to user experience improvement by providing insights into site operation.
Advertising or targeting cookies: These files gather information about displayed ads to limit their number and measure advertising campaign effectiveness. Their use is highly restricted and controlled on the Platform.
Other technologies offer applications similar to cookies, like web beacons, pixels, or mobile device identifiers. This applies to emails from the Platform, which might contain tracking tools and web beacons for aggregating and analyzing message opening data or access to specific links.
16.3 Reasons for Using Cookies:
- Enabling access and use of the MEETZEM Platform,
- Enabling use of services provided by the payment service provider STRIPE,
- Streamlining navigation on the site,
- Enhancing understanding of User behaviors and interactions,
- Improving MEETZEM Customer Service,
- Implementing fraud detection and prevention systems.
16.4 Third-Party Cookies:
To enhance user experience, MEETZEM might also allow certain third parties to deploy their technology on the Platform. The usage is tightly regulated and serves various purposes, including:
- Analyzing Platform usage,
- Detecting potential fraud,
- Using web traffic analysis services.
16.5 Disabling Cookies via Online Platforms:
You also have the option to manage your cookie preferences through the online platform YourOnlineChoices, available at the following address: https://www.youronlinechoices.eu/. This transparency-boosting website lets you save preferences for all sites using cookies. If you refuse cookie storage on your device from your web browser, you will still be able to browse the site, but certain sections and options might not function properly.
Article 17: Hyperlinks
17.2 Links to the MEETZEM Website:
Users are authorized to create one or more hypertext links redirecting to the Platform, for example, to the home page of the website, a user profile page, or an announcement page. Users undertake not to create links to sites that would not comply with the law, contain content intended for adults, or be detrimental to the reputation or interests of the Platform and its Users. This authorization may be withdrawn by MEETZEM at its discretion, without motivation or notice. The existence of such hypertext links does not imply any collaboration, and MEETZEM assumes no responsibility for the availability and content provided by these third-party sites, as well as the use that will be made of your personal data. Furthermore, it is also strictly prohibited to compromise the integrity of the Platform, such as altering its display or removing elements.
17.3 Links to Other Websites:
The Platform may also present hyperlinks to websites published by third parties. We draw your attention to the fact that visiting these sites is at your own risk. We cannot be held responsible, directly or indirectly, for the content published by these sites or for the use that will be made of your personal data by them. We encourage you to carefully read the applicable terms and conditions on these different platforms. Unless expressly stated otherwise, the mentioned hypertext links in no way imply any relationship or association with the concerned websites. MEETZEM cannot be held responsible for direct and/or indirect damages resulting from the User's access to these websites via the links offered on the Platform.
17.4 Links provided in other communications:
In the context of our electronic exchanges with you, developments may concern websites from third parties unrelated to MEETZEM. The inclusion of hypertext links or content from third-party websites in our communications does not constitute endorsement of these by MEETZEM. We cannot be held responsible for direct or indirect damages generated by accessing these websites through the links provided in our communications with you, access being at your own risk.
Article 18: Electronic Solicitation
Electronic solicitation involves contacting a User – with their consent – by email, SMS, or phone to offer them deals, advertisements, or other content. The various solicitation tools employed by the Platform include the MEETZEM instant messaging, email messaging, newsletter writing, message (SMS) broadcasting, or phone calls.
18.2 Definition and Criteria for Valid Consent:
Consent has been redefined by the General Data Protection Regulation (GDPR) as "any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her." This consent must satisfy four cumulative criteria to be valid, namely, it must be freely given (not coerced or influenced), specific (for specific processing), informed (for more information on the subject, see Article 15 - Personal Data Protection Policy), and unambiguous (clear and unequivocal).
18.3 User Acceptance:
User consent is collected on the MEETZEM Platform during the creation of a User account, during which a checkbox must be specifically checked for the User to give consent to electronic solicitation, among other things. This checkbox echoes these terms and conditions, which outline the modalities of consent. Beyond the checked box, the User further confirms through the acceptance of these terms and conditions that they consent to receiving "service" or "transactional" emails, SMS messages, and in-app notifications, for the proper functioning of the Platform and the smooth execution of services offered by MEETZEM. The consent collected by the Platform is thus fully compliant with the four cumulative criteria presented in the previous article.
18.4 Withdrawal of Consent Methods:
Means are provided to the User to allow them to withdraw their consent, notably through the settings in their personal User account on the Platform, by using the unsubscribe links included in each of our email communications of this type, or by adjusting the settings related to notifications on their mobile phone for the MEETZEM application. Feel free to also contact MEETZEM Customer Service for more information on the subject. Here, it should be noted that electronic solicitations are more or less optional depending on the pursued objective. While receiving the MEETZEM newsletter is not essential for an optimal User experience on the Platform, the same does not apply to the so-called "transactional" notifications that progressively validate the successive phases of electronic contract formation between the User and the Service Provider. Deactivating these is therefore not recommended.
18.5 Direct Marketing:
Direct marketing consists of sending any message intended to directly or indirectly promote goods, services, or the image of a person selling goods or providing services. In accordance with the provisions of Article L.34-5 of the Postal and Electronic Communications Code, direct marketing by email is allowed if the recipient's contact details have been collected directly from them, in compliance with the provisions of Law No. 78-17 of January 6, 1978 relating to data protection, files, and freedoms, in the context of a sale or provision of services, if the direct marketing concerns similar products or services provided by the same natural or legal person, and if the recipient is expressly and unambiguously offered the possibility to object, without charge other than those related to the transmission of the refusal, and in a simple manner, to the use of their contact details when they are collected and every time a direct marketing email is sent to them. As such, MEETZEM may send offers similar to purchases and reservations that the User has already made on the Platform. However, the User can oppose this by using the unsubscribe link present in all email communications of this type or by directly contacting Customer Service.
18.6 Validity of Electronic Communications:
Any information, notification, or other exchange to which either party is bound will be considered sufficiently communicated as soon as it has been sent to the other party at the contact email address provided in the context of the contract. Communications sent by registered post with acknowledgment of receipt will be deemed communicated to the other party three business days after depositing them with the postal service. Any other communication will be deemed to have been sufficiently communicated upon its effective receipt.
18.7 Receipt of MEETZEM Emails:
Email providers use mail-blocking features to filter out emails they deem unsolicited (also known as "spam") by their clients. Sometimes, desired emails are also blocked on these occasions, for example, those sent by MEETZEM. To ensure that you receive our future emails in the main inbox of your email, you can follow the following instructions based on your email provider:
- Gmail: Search your messages for an email received from MEETZEM. If it's not already in the "Primary" tab, drag it into the "Primary" tab to ensure our communications will reach you in the future.
- Yahoo Mail: Search your messages for an email received from MEETZEM. Hover your mouse cursor over the sender's name, click "Add to contacts," then click "Save." This will ensure our communications reach you in the future.
- Hotmail: Click "Settings," then "Options." In the left sidebar, follow this path: "Mail" > "Junk email" > "Safe senders." Enter our email address here, then click "Save" to ensure our communications reach you in the future.
- Mail (Apple): Search your messages for an email received from MEETZEM. If it's in the "Junk" folder, right-click on the email, then click "Move to Inbox." This will ensure our communications reach you in the future.
18.8 Subscription to the MEETZEM Newsletter:
It is not mandatory to have a MEETZEM Member account to subscribe to the MEETZEM Newsletter. To do so, you can go to the bottom of the MEETZEM Platform homepage and enter your email address in the provided form. Subscription to the MEETZEM Newsletter is also offered optionally during account creation. In case you haven't validated your subscription to the MEETZEM Newsletter, don't worry – you can also go to the bottom of the MEETZEM Platform homepage and enter your email address in the provided form.
Article 19: Applicable Law, Jurisdiction, and Dispute Resolution
MEETZEM will always make every effort to help the provider and the client resolve any potential disputes. However, it is reiterated here that the Platform only acts as a provider of an intermediary service / matchmaking service between Members and providers. MEETZEM provides its Users with a platform that displays information about providers and their services. You should always exercise caution during your online interactions and bookings; this also applies to your use of the MEETZEM Platform.
19.2 Applicable Law:
These terms and conditions – and any operations resulting from them – are drafted in French, governed by and subject to French law.
19.3 Competent Jurisdiction:
Any dispute concerning these terms and conditions, whether related to their formulation, validity, interpretation, (non-)execution, or termination, will be subject to the exclusive jurisdiction of the Commercial Court of Paris.
19.4 User's Right to Initiate Proceedings:
In accordance with the provisions of Article R. 631-3 of the Consumer Code, the User may initiate proceedings at their discretion – in addition to any territorially competent jurisdictions under the Code of Civil Procedure – in the jurisdiction of the place where they resided at the time of contract conclusion or the occurrence of the harmful event.
19.5 Occurrence of a Dispute:
In the event that a potential dispute arises during your use of the Platform or a service reserved on MEETZEM, we thank you for informing Customer Service, whose contact details are available in Article "22 - Customer Service, Comments, and Suggestions," as soon as possible. We commit to making every effort to propose a resolution as soon as possible.
19.6 Online Dispute Resolution Platform of the European Union:
In the event that a dispute arises that has not been resolved after contacting MEETZEM or the initial proposed mediator, the User can also access the European Commission's online mediation and dispute resolution platform by following the link: http://ec.europa.eu/consumers/odr. MEETZEM draws your attention to the fact that this platform offered by the European Commission will forward your complaint to the relevant national mediators. In accordance with the applicable mediation provisions, you commit, before any mediation request, to have previously contacted MEETZEM Customer Service to report the potential dispute and jointly find an amicable solution.
Article 20: General Provisions
20.1 Updates and Uniqueness:
These Terms, along with any associated conditions and policies, are collectively considered the entirety of the Agreement or Contract between MEETZEM and Users, and replace all previous agreements and understandings, whether verbal or written, concerning access to and use of the Platform.
20.2 Partial Nullity:
In the event that certain provisions of these terms and conditions become null or unenforceable for any reason, including legal or regulatory reasons, the Parties will remain bound by the other provisions of the terms and conditions and undertake to attempt to resolve the potentially unenforceable clauses in the same spirit as that which prevailed at the time of the initial contract conclusion. If an article or provision of these terms and conditions is declared null, void, or unenforceable, it will be canceled without affecting the remaining articles and provisions.
20.3 Force Majeure:
This occurs when an event beyond the debtor's control, which could not have been reasonably anticipated at the time of accepting these terms and conditions and whose effects cannot be avoided or reduced by appropriate measures, prevents the debtor from fulfilling their obligation. Force majeure results in a suspension of the obligations of the affected party during the period when force majeure is at play, provided that this event is temporary. However, the Parties will endeavor to minimize the consequences to the extent possible. If this proves impossible or if force majeure becomes permanent, the Parties will be released from their obligations as provided for by Articles 1351 and 1351-1 of the Civil Code.
20.4 Proof Convention:
To ensure the proper functioning of the Platform and Services, electronic messages and electronic documents are exchanged between the Parties. In accordance with the provisions of Article 1366 of the Civil Code, the electronic writing has the same evidentiary force as writing on paper, provided that the person from whom it originates can be duly identified, and it is established and retained in conditions that guarantee its integrity. The User accepts that all agreements, information, and other communications sent to them by MEETZEM or the Platform electronically comply with all legal obligations for written communications, unless a specific law or regulatory provision requires a different form of communication.
It is entirely possible for one of the Parties not to enforce one or more of the provisions of these terms and conditions; this is in no way indicative of a possible waiver of enforcing these provisions at a later date. No tolerance, abstention, or omission, nor any delay in enforcing any of the rights provided in these terms and conditions, will affect that right, nor shall it imply a waiver of that right for the future.
These general terms and conditions are not intended to confer rights or remedies on any person or entity other than the contracting parties.
Article 21: Specific Conditions for Using the Video Conferencing Service
21.1 Purpose of These Conditions:
These specific conditions aim to present the modalities of using the video conferencing service offered by the MEETZEM Platform.
21.2 Video Conferencing Tool:
The video conferencing tool is under construction and is therefore not available.
Article 22: Customer Service, Comments, and Suggestions
22.1 Requests for Information or Additional Details:
If you have any questions about MEETZEM, the Platform, and these general terms and conditions, do not hesitate to contact MEETZEM Customer Service using one of the communication methods provided below (see "Customer Service Contact Information").
22.2 Comments and Suggestions:
In general, and with a view to continuously improving the Platform, we encourage you to provide us with any comments, remarks, or suggestions you may have, which are always welcome. These exchanges will not be considered confidential or proprietary and may be freely used by MEETZEM in the development of its activities.
22.3 Customer Service Contact Information:
MEETZEM Customer Service can be contacted using the following methods:
- Via the contact form provided for this purpose by clicking on "Contact Us" at the bottom of the website, then choosing the MEETZEM Service to which you want to address your request.
Article 23: Legal Notices
In accordance with the provisions of Articles 6-III and 19 of the Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy, known as the LCEN, these legal notices are brought to the attention of Users of the MEETZEM website.
Connecting to and browsing the website www.meetzem.com by the User implies full and unreserved acceptance of these legal notices and the general terms and conditions of the site and related documents.
These can be accessed on the site under the "Legal Notices" section in the part dedicated to the General Conditions of the site.
23.1 The Publisher:
The publication of the MEETZEM platform is managed by the company Meetzem, registered with the RCS of Paris under number 909 639 528, with its registered office located at 153A rue Cardinet, reachable via the contact form available at the bottom of the website.
23.2 The Host:
The host of the MEETZEM platform is the company GoDaddy.
23.3 Access to the Site:
The site is accessible from any location, seven (7) days a week, twenty-four (24) hours a day, except in cases of force majeure and subject to any necessary maintenance interventions for the proper functioning of the Platform. Access to the service is possible from a computer, mobile phone, or tablet connected to a telecommunications network allowing access to the Platform via the internet.
23.4 Data Collection:
The site ensures the User a collection and processing of personal information in compliance with privacy laws, in accordance with Law No. 78-17 of January 6, 1978, relating to computers, files, and freedoms. Under the Data Protection Act, dated January 6, 1978, the User has the right to access, rectify, delete, and object to their personal data. The User exercises this right via the contact form available at the bottom of the website.
The User is informed that during visits to the site, a cookie may automatically be installed on their browsing software. By browsing the site, the User accepts them. A cookie is an element that does not allow the User to be identified but serves to record information about their navigation on the website. The User can deactivate this cookie through the settings in their browsing software.
23.6 Intellectual Property:
Any use, reproduction, distribution, commercialization, or modification of all or part of the MEETZEM site, without the Publisher's permission, is prohibited and may result in legal action and prosecution, as provided for by the Intellectual Property Code and the Civil Code.
"you" and "your" refer to the internet user who visits the website www.meetzem.com and any person registered to benefit from the services.
"Personal data": refers to any information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
"Processing": refers to any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure or destruction.
"Controller": refers to the natural or legal person, alone or jointly with others, who determines the purposes and means of the processing.
Responsibility for your personal dataThe data processing carried out based on the transmitted data is the responsibility of the company Meetzem, registered with the RCS of Paris under the number 909 639 528, with its registered office at 81 avenue de la République, Apt 11, 44600 Saint Nazaire, France.
Type of data collectedWhen you register on the platform accessible at the URL www.meetzem.com, the following data is collected:
- Personal data: First name, Last name, Email, Date of birth, Phone number
- Account-related data: Display name, Meeting address
- For identified users: proof of identity (National identity card or valid passport).
- The description that the user has entered about himself/herself
- The service offer that the user has posted on the service
- Comments, and stars that the user has received and/or given
- Statistics related to site usage (e.g., the number of times the user has logged in; during a reservation, information concerning the date and time of the reservation is also collected)
During a reservation, information concerning the date and time of the reservation is also collected.
Use of the collected data and purpose of the processingMeetzem uses your personal data collected to:
- Provide the service (account management, review management, ad management, etc.);
- Geolocate services;
- Manage the relationship with users;
- Respond to any questions/complaints from users;
- Manage requests to exercise rights;
- Manage any disputes between the user and Meetzem;
- Improve the features and ease of navigation on the platform to better meet users' expectations;
- Send marketing, advertising, promotional messages, or any other information to users.
Right to erasure ("right to be forgotten")In accordance with Article 17, Chapter 3 of the GDPR, Meetzem will ensure that the data subject (the Meetzem website user) has the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall erase the personal data without undue delay.
To request erasure from the controller, the Meetzem website user should contact the site via the email address email@example.com or by going to the "Contact Us" form or via the following link: https://meetzem.com/en/user_feedbacks/new, and provide the email address used on the site, as well as the data to be deleted.
The controller will ensure a response to this request by informing the user of the initiation of the erasure process.